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2013-04-06, 03:51:21
(This post was last modified: 2013-04-06, 16:46:46 by getsimplethemes.)
For Regular license customers we do not offer email support as this would negate our business profitability if we had to help customers with issues freely - in 99% of cases this is due to a customers server setup, incorrect installation or other eventuality out of our control.
For Developer license customers, we offer full email support and will help customers with all issues until they are resolved - no matter how long it takes!
All our themes come with very comprehensive and detailed instructions.
With regards to 'Support through forums', yes that is a mistake. We have recently taken our support forum offline due to a large amount of spam getting through. Naturally, we will get this removed ASAP now it has been brought to our attention.
Please PM or email us at support@getsimplethemes.com for any further help or support.
Regards,
For Developer license customers, we offer full email support and will help customers with all issues until they are resolved - no matter how long it takes!
All our themes come with very comprehensive and detailed instructions.
With regards to 'Support through forums', yes that is a mistake. We have recently taken our support forum offline due to a large amount of spam getting through. Naturally, we will get this removed ASAP now it has been brought to our attention.
Please PM or email us at support@getsimplethemes.com for any further help or support.
Regards,
