Unable to play flash videos

[greg@hrcts.com]

We use a piece of software called Articulate to create interactive/menu driven videos for our end users but we are unable to get these to play on our current GS site. They run on our old CMS (WSI eFusion). Has anyone encountered this with similar flash based videos before? Alternatively, can anyone provide a cheap hosting option for saving the video files on a different site?

Example: http://hrcdemo.wsiefusion.net/COBRA%20En...layer.html

[shawn_a]

Are they embedded or streaming from your site?

[greg@hrcts.com]

Streaming...

This is a link to our old site where they work.

hrcdemo.wsiefusion.net/COBRA%20Entering%20QB/player.html

[greg@hrcts.com]

www.hrcts.com/theme/HR/videos/COBRA_Entering_QB/cobra_player.htm is what I'm trying to play on our new site and it doesn't load. Same exact video.

[shawn_a]

GET http://www.hrcts.com/theme/HR/videos/COB...erties.xml 403 (Forbidden)

flash cross domain policy?
.htaccess allow file ?


ohhhhh our root htaccess is dumb and blocks all .xml files.
even in themes.

you will have to override it in another htaccess file or in the same one below the .xml block rule.

[shawn_a]

Code:

<Files playerproperties.xml>
    <IfModule !mod_authz_core.c>
    Allow from all
    </IfModule>
    <IfModule mod_access_compat.c>
        Allow from all
    </IfModule>
    <IfModule mod_authz_core.c>
        <IfModule !mod_access_compat.c>
        Require all granted
    </IfModule>
    </IfModule>    
</Files>

[greg@hrcts.com]

Thanks! I think the issue now is the fact that our .htaccess rewrites .html

So our links to the videos on the site are .html but they don't load due to the rewrite. Is there an easy work around to that?

thanks again

[shawn_a]

It only rewrites things that do not exist.
.html files should be fine, depending on where you put them.

[greg@hrcts.com]

I can't get either of these display. If I change the extension to .htm the framework of the Articulate video loads but everything else is missing.
http://www.hrcts.com/theme/HR/videos/cob...layer.html
http://hrcts.com/theme/HR/videos/COBRA_R...layer.html

http://www.hrcts.com/COBRA_Entering_QB/player.htm

[shawn_a]

No clue, do you know how to use browser development tools ?

I have no idea what your root is, if you have stuff inside gs folders or outside.
Ideally if you are using a mixed site, you stick gs in a subfolder and adjust your rewrite to the subfolders, all normal content is accessed same as a static site. There is nothing special going on.

js console clearly states

Failed to load resource: the server responded with a status of 403 (Forbidden) http://www.hrcts.com/COBRA_Entering_QB/d...tation.xml
Failed to load resource: the server responded with a status of 403 (Forbidden) http://www.hrcts.com/COBRA_Entering_QB/p...lugins.xml
Failed to load resource: the server responded with a status of 403 (Forbidden) http://www.hrcts.com/COBRA_Entering_QB/data/swf/

You really need to have a clue what you are doing, and not just randomly trying stuff.
Learn how to use your browsers development tools.

[greg@hrcts.com]

Shawn,

I'm not a developer and I never would have chosen this CMS had it not been recommended by our developer. I've been asking them to fix it for a year b/c these videos ran fine on our old CMS without any additional development necessary. I came to the forum b/c they have become completely unresponsive on this issue. I appreciate your help with the .xml rewrite on the .htaccess. I think that may be part of the issue.

[shawn_a]

well you are going to have to provide more information, dir structure, rewrite sample, what you have already tried.

Sounds like you just have your files in the wrong place, or behind a htaccess deny rule.
You are not putting public xml files in data folders are you ? Those are protected for internal core xml files.
The only GS folders that are public are uploads/ and theme/(aside from the xml blocking rule) and any other folders you create of course.


There are examples on the forum of how to put gs in a subdirectory, that might help.

I dont know what pieces you are putting in the cms. These are static pages you have shown.
You have to put the proper paths if you are moving assets to public folders like uploads or theme folders.

you dont need to be a developer, but some hosting skills and familiarity with permissions and htaccess are requried for custom stuff like you are doing. There are a dozen reasons for a 403. this stuff really has nothing to do with GS or a CMS in general but your hosting config.

personally I put my own static stuff outside of gs in other subfolders directly in root.