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server problems 403, file not found
Hi, I would like to ask for a little help after server change. I have read already this thread, but problem seems to be somewhere else. Here is the situation:
  • My hosting account was transferred within the same provider to another server
  • I checked files and permissions - they are as they were when everything worked fine
  • .htaccess files remained unchanged
  • Two GS sites display fine, problems occur in /admin/ when editing files:
  • In GS 3.0 - when trying to edit a file a GS page with 403.shtml appears (
  • In GS 2.03:
  1. I can edit&save components without problems
  2. When trying to edit a page, after pressing save, a with The requested URL /files/ was not found on this server appears - Though the file is in its place, as usual, with 0644 in admin folder 0755.
Xss filter or mod_sec on server blocking?
Chdck host losgs and browser console
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- Shawn A aka Tablatronix
(2016-01-22, 23:41:40)shawn_a Wrote: Xss filter or mod_sec on server blocking?
Chdck host losgs and browser console
Thanks for the answer I use Firefox concerning xss. I will check mod_sec, as at the moment I have no insight into Apache config. As to serwer log, errors appear in pairs of three of a kind:

[Fri Jan 22 16:56:25 2016] [error] [client] File does not exist: /public_html/d/branford/admin/"http:, referer:
[Fri Jan 22 16:56:25 2016] [error] [client] File does not exist: /public_html/d/branford/admin/"http:, referer:
[Fri Jan 22 16:56:25 2016] [error] [client] File does not exist: /public_html/d/branford/admin/"http:, referer:
[Fri Jan 22 16:56:24 2016] [error] [client] File does not exist: /public_html/d/branford/admin/"http:, referer:
[Fri Jan 22 16:56:24 2016] [error] [client] File does not exist: /public_html/d/branford/admin/"http:, referer:
[Fri Jan 22 16:56:24 2016] [error] [client] File does not exist: /public_html/d/branford/admin/"http:, referer:
I also checked uploading and deleting files through /upload.php works fine
I enclose php config

Attached Files Thumbnail(s)
Well that is all kinds of jacked up.


check your site url in settings , see if it has some quotes or some shit in it.

Looks like it is trying to load your url as a relative path some how, maybe you have a php_self problem, check the page source and see what the form action is set to on page edit.
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- Shawn A aka Tablatronix
The for action is hardcoded to <form class="largeform" id="editform" action="changedata.php" method="post" accept-charset="utf-8" > So that is probably not the problem.

maybe you have some htaccess rewrite, make sure you didnt put a htaccess in the wrong place. try a fresh install confirm working, copy over it to complete, that is the recommended method of moving stuff. make sure you change your site url properly. check health check also.

Does your change actually get saved? Could be the redirect failing, cant really tell the error doesn't say the full url.
NEW: SA Admin Toolbar Plugin | View All My Plugins
- Shawn A aka Tablatronix
(2016-01-23, 23:43:26)shawn_a Wrote: "/public_html/d/branford/admin/"http:,"

Right, I missed this one, looks very obvious for a reason of error. I'll try to track it from your hint.
edit.php source looks fine, but thanks for pointing to this one:
<form class="largeform" id="editform" action="changedata.php" method="post" accept-charset="utf-8" >
(2016-01-24, 00:08:29)shawn_a Wrote: maybe you have some htaccess rewrite, make sure you didnt put a htaccess in the wrong place. try a fresh install confirm  working, copy over it to complete, that is the recommended method of moving stuff. make sure you change your site url properly. check health check also.
Yes, I'll try to change .htaccess to default, so far have just commented out what I could, but still no improvement.
Changed pages don't get saved. Server log is now clear, no server errors that I included above.
I consider fresh install, but trying to avoid it for now. For the moment, please have a look at health check, that I have just noticed. All lines are green except for a one. If I understand well, it has warned about the very .htaccess in /data dir?

Attached Files Thumbnail(s)
Now all lines are green in health check after I had changed
ASCII text, with CRLF line terminators

deny from all

text/x-generic .htaccess
ASCII text, with no line terminators

Deny from all

But still no improvement in saving pages. Even though I can delete and restore pages from backup.

I still wonder why after trying to save a page my browser displays a page in browser url line with
Not Found

The requested URL /files/ was not found on this server.

Apache Server at Port 80

in page contents. Where the directoryname /files/ could come from?
browser console:

POST [HTTP/1.1 403 Forbidden 199ms]
Sit report update:
I can create new pages. I can edit and save them.
I still can't edit pages created before my hosting account was moved to a new server by the provider.

Can it indicate the problem of ownership of the files? I have found I may be another victim of such case. Dodgy
Another insight: There is no difference between new pages and old ones created before server change. The error from the first post appears only when a page contains " character (the one with shift left to Enter) . ' character (the one without shift left to Enter) doesn't cause any error and pages save smoothly. And 99% percent of may pages contain ", therefore the error. As template files also contain lots " and I can edit and save them without difference, The reason must be either in edit.php or changedata.php contents or the way POST variables are transferred between these two. What do you think Shaun?

Looks exactly like this case.
Yes owner permission problems
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- Shawn A aka Tablatronix
well, not sure now when I can edit old template files, and all files even old transferred without quotation marks. Example from 3.1.2 that also behaves as above:
browser window: Forbidden

You don't have permission to access /d/tourist/admin/changedata.php on this server.

Additionally, a 403 Forbidden error was encountered while trying to use an ErrorDocument to handle the request.

Error log from server

[Sat Jan 23 21:31:59 2016] [error] [client] File does not exist: /public_html/403.shtml, referer:
[Sat Jan 23 21:30:48 2016] [error] [client] File does not exist: /public_html/403.shtml, referer:
[Sat Jan 23 21:30:00 2016] [error] [client] File does not exist: /public_html/403.shtml, referer: http://mysite.coml/d/tourist/admin/edit.php?id=alibi&upd=edit-success&type=edit

page 'alibi' doesn't contain quotation marks so it saved well whereas 'kontakt' contains quots
No idea about the quotes

I assume you have disabled all plugins?
NEW: SA Admin Toolbar Plugin | View All My Plugins
- Shawn A aka Tablatronix
Try different browsers?
NEW: SA Admin Toolbar Plugin | View All My Plugins
- Shawn A aka Tablatronix
Do you have script in your pages? Does your server have magic quotes enabled?

What version of php ? Safe mode?
NEW: SA Admin Toolbar Plugin | View All My Plugins
- Shawn A aka Tablatronix
Still sounds like a mod_sec filter
NEW: SA Admin Toolbar Plugin | View All My Plugins
- Shawn A aka Tablatronix
safe mod is off
no idea how to check for magic quotes

PHP logo
PHP Version 5.5.31

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packets_sent_command     0
packets_received_ok     0
packets_received_eof     0
packets_received_rset_header     0
packets_received_rset_field_meta     0
packets_received_rset_row     0
packets_received_prepare_response     0
packets_received_change_user     0
result_set_queries     0
non_result_set_queries     0
no_index_used     0
bad_index_used     0
slow_queries     0
buffered_sets     0
unbuffered_sets     0
ps_buffered_sets     0
ps_unbuffered_sets     0
flushed_normal_sets     0
flushed_ps_sets     0
ps_prepared_never_executed     0
ps_prepared_once_executed     0
rows_fetched_from_server_normal     0
rows_fetched_from_server_ps     0
rows_buffered_from_client_normal     0
rows_buffered_from_client_ps     0
rows_fetched_from_client_normal_buffered     0
rows_fetched_from_client_normal_unbuffered     0
rows_fetched_from_client_ps_buffered     0
rows_fetched_from_client_ps_unbuffered     0
rows_fetched_from_client_ps_cursor     0
rows_affected_normal     0
rows_affected_ps     0
rows_skipped_normal     0
rows_skipped_ps     0
copy_on_write_saved     0
copy_on_write_performed     0
command_buffer_too_small     0
connect_success     0
connect_failure     0
connection_reused     0
reconnect     0
pconnect_success     0
active_connections     0
active_persistent_connections     0
explicit_close     0
implicit_close     0
disconnect_close     0
in_middle_of_command_close     0
explicit_free_result     0
implicit_free_result     0
explicit_stmt_close     0
implicit_stmt_close     0
mem_emalloc_count     0
mem_emalloc_amount     0
mem_ecalloc_count     0
mem_ecalloc_amount     0
mem_erealloc_count     0
mem_erealloc_amount     0
mem_efree_count     0
mem_efree_amount     0
mem_malloc_count     0
mem_malloc_amount     0
mem_calloc_count     0
mem_calloc_amount     0
mem_realloc_count     0
mem_realloc_amount     0
mem_free_count     0
mem_free_amount     0
mem_estrndup_count     0
mem_strndup_count     0
mem_estndup_count     0
mem_strdup_count     0
proto_text_fetched_null     0
proto_text_fetched_bit     0
proto_text_fetched_tinyint     0
proto_text_fetched_short     0
proto_text_fetched_int24     0
proto_text_fetched_int     0
proto_text_fetched_bigint     0
proto_text_fetched_decimal     0
proto_text_fetched_float     0
proto_text_fetched_double     0
proto_text_fetched_date     0
proto_text_fetched_year     0
proto_text_fetched_time     0
proto_text_fetched_datetime     0
proto_text_fetched_timestamp     0
proto_text_fetched_string     0
proto_text_fetched_blob     0
proto_text_fetched_enum     0
proto_text_fetched_set     0
proto_text_fetched_geometry     0
proto_text_fetched_other     0
proto_binary_fetched_null     0
proto_binary_fetched_bit     0
proto_binary_fetched_tinyint     0
proto_binary_fetched_short     0
proto_binary_fetched_int24     0
proto_binary_fetched_int     0
proto_binary_fetched_bigint     0
proto_binary_fetched_decimal     0
proto_binary_fetched_float     0
proto_binary_fetched_double     0
proto_binary_fetched_date     0
proto_binary_fetched_year     0
proto_binary_fetched_time     0
proto_binary_fetched_datetime     0
proto_binary_fetched_timestamp     0
proto_binary_fetched_string     0
proto_binary_fetched_blob     0
proto_binary_fetched_enum     0
proto_binary_fetched_set     0
proto_binary_fetched_geometry     0
proto_binary_fetched_other     0
init_command_executed_count     0
init_command_failed_count     0
com_quit     0
com_init_db     0
com_query     0
com_field_list     0
com_create_db     0
com_drop_db     0
com_refresh     0
com_shutdown     0
com_statistics     0
com_process_info     0
com_connect     0
com_process_kill     0
com_debug     0
com_ping     0
com_time     0
com_delayed_insert     0
com_change_user     0
com_binlog_dump     0
com_table_dump     0
com_connect_out     0
com_register_slave     0
com_stmt_prepare     0
com_stmt_execute     0
com_stmt_send_long_data     0
com_stmt_close     0
com_stmt_reset     0
com_stmt_set_option     0
com_stmt_fetch     0
com_deamon     0
bytes_received_real_data_normal     0
bytes_received_real_data_ps     0

OpenSSL support     enabled
OpenSSL Library Version     OpenSSL 1.0.1e-fips 11 Feb 2013
OpenSSL Header Version     OpenSSL 1.0.1e-fips 11 Feb 2013

pcntl support    enabled

PCRE (Perl Compatible Regular Expressions) Support     enabled
PCRE Library Version     8.37 2015-04-28

Directive    Local Value    Master Value
pcre.backtrack_limit    1000000    1000000
pcre.recursion_limit    100000    100000

PDO support    enabled
PDO drivers     mysql, sqlite

PDO Driver for MySQL    enabled
Client API version     5.5.45

Directive    Local Value    Master Value
pdo_mysql.default_socket    /tmp/mysql.sock    /tmp/mysql.sock

PDO Driver for SQLite 3.x    enabled
SQLite Library     3.8.5

Phar: PHP Archive support    enabled
Phar EXT version     2.0.2
Phar API version     1.1.1
SVN revision     $Id: 4b9a493926fec4e6d913722b7a94602c7850c27e $
Phar-based phar archives     enabled
Tar-based phar archives     enabled
ZIP-based phar archives     enabled
gzip compression     enabled
bzip2 compression     enabled
OpenSSL support     enabled

Phar based on pear/PHP_Archive, original concept by Davey Shafik.
Phar fully realized by Gregory Beaver and Marcus Boerger.
Portions of tar implementation Copyright (c) 2003-2009 Tim Kientzle.

Directive    Local Value    Master Value
phar.cache_list    no value    no value
phar.readonly    On    On
phar.require_hash    On    On

Revision     $Id: 5d20de77687b7d961b15450873fa23b9e64a136a $

PSpell Support     enabled

Readline Support    enabled
Readline library     6.0

Directive    Local Value    Master Value
cli.pager    no value    no value
cli.prompt    \b \>     \b \>

Reflection    enabled
Version     $Id: dc76d2fe0f3e9c327c1d4ca617d94e26c7fae98d $

Session Support     enabled
Registered save handlers     files user
Registered serializer handlers     php_serialize php php_binary wddx

Directive    Local Value    Master Value
session.auto_start    Off    Off
session.cache_expire    180    180
session.cache_limiter    nocache    nocache
session.cookie_domain    no value    no value
session.cookie_httponly    Off    Off
session.cookie_lifetime    0    0
session.cookie_path    /    /
session.cookie_secure    Off    Off
session.entropy_file    no value    no value
session.entropy_length    0    0
session.gc_divisor    1000    1000
session.gc_maxlifetime    1440    1440
session.gc_probability    1    1
session.hash_bits_per_character    5    5
session.hash_function    0    0    PHPSESSID    PHPSESSID
session.referer_check    no value    no value
session.save_handler    files    files
session.save_path    /tmp    /tmp
session.serialize_handler    php    php
session.upload_progress.cleanup    On    On
session.upload_progress.enabled    On    On
session.upload_progress.freq    1%    1%
session.upload_progress.min_freq    1    1    PHP_SESSION_UPLOAD_PROGRESS    PHP_SESSION_UPLOAD_PROGRESS
session.upload_progress.prefix    upload_progress_    upload_progress_
session.use_cookies    On    On
session.use_only_cookies    On    On
session.use_strict_mode    Off    Off
session.use_trans_sid    0    0

shmop support     enabled

Simplexml support    enabled
Revision     $Id: 6b8e23a01a85046737ef7d31346da5164505c179 $
Schema support     enabled

Soap Client     enabled
Soap Server     enabled

Directive    Local Value    Master Value
soap.wsdl_cache    1    1
soap.wsdl_cache_dir    /tmp    /tmp
soap.wsdl_cache_enabled    1    1
soap.wsdl_cache_limit    5    5
soap.wsdl_cache_ttl    86400    86400

Sockets Support     enabled

SPL support    enabled
Interfaces     Countable, OuterIterator, RecursiveIterator, SeekableIterator, SplObserver, SplSubject
Classes     AppendIterator, ArrayIterator, ArrayObject, BadFunctionCallException, BadMethodCallException, CachingIterator, CallbackFilterIterator, DirectoryIterator, DomainException, EmptyIterator, FilesystemIterator, FilterIterator, GlobIterator, InfiniteIterator, InvalidArgumentException, IteratorIterator, LengthException, LimitIterator, LogicException, MultipleIterator, NoRewindIterator, OutOfBoundsException, OutOfRangeException, OverflowException, ParentIterator, RangeException, RecursiveArrayIterator, RecursiveCachingIterator, RecursiveCallbackFilterIterator, RecursiveDirectoryIterator, RecursiveFilterIterator, RecursiveIteratorIterator, RecursiveRegexIterator, RecursiveTreeIterator, RegexIterator, RuntimeException, SplDoublyLinkedList, SplFileInfo, SplFileObject, SplFixedArray, SplHeap, SplMinHeap, SplMaxHeap, SplObjectStorage, SplPriorityQueue, SplQueue, SplStack, SplTempFileObject, UnderflowException, UnexpectedValueException

SQLite3 support    enabled
SQLite3 module version     0.7-dev
SQLite Library

Directive    Local Value    Master Value
sqlite3.extension_dir    no value    no value

Dynamic Library Support     enabled
Path to sendmail     /usr/sbin/sendmail -t -i

Directive    Local Value    Master Value    1    1
assert.bail    0    0
assert.callback    no value    no value
assert.quiet_eval    0    0
assert.warning    1    1
auto_detect_line_endings    0    0
default_socket_timeout    60    60
from    no value    no value
url_rewriter.tags    a=href,area=href,frame=src,input=src,form=fakeentry    a=href,area=href,frame=src,input=src,form=fakeentry
user_agent    no value    no value

Tidy support    enabled
libTidy Release     14 June 2007
Extension Version     2.0 ($Id: e066a98a414c7f79f89f697c19c4336c61bc617b $)

Directive    Local Value    Master Value
tidy.clean_output    no value    no value
tidy.default_config    no value    no value

Tokenizer Support     enabled

WDDX Support    enabled
WDDX Session Serializer     enabled

XML Support     active
XML Namespace Support     active
libxml2 Version     2.9.1

XMLReader     enabled

core library version     xmlrpc-epi v. 0.51
php extension version     0.51
author     Dan Libby
open sourced by

XMLWriter     enabled

XSL     enabled
libxslt Version     1.1.26
libxslt compiled against libxml Version     2.7.6
EXSLT     enabled
libexslt Version     1.1.26

Zip     enabled
Extension Version     $Id: 99c293c6d7426a83c60d234956aa10f0b56218fb $
Zip version     1.11.0
Libzip version     0.10.1

ZLib Support    enabled
Stream Wrapper     compress.zlib://
Stream Filter     zlib.inflate, zlib.deflate
Compiled Version     1.2.3
Linked Version     1.2.3

Directive    Local Value    Master Value
zlib.output_compression    Off    Off
zlib.output_compression_level    5    5
zlib.output_handler    ob_gzhandler    ob_gzhandler

Additional Modules
Module Name
ionCube Loader

Variable    Value
PATH     /usr/local/bin:/usr/bin:/bin

PHP Variables
Variable    Value
_REQUEST["_jsuid"]    3195951388
_COOKIE["_jsuid"]    3195951388
_SERVER["PATH"]    /usr/local/jdk/bin:/usr/kerberos/sbin:/usr/kerberos/bin:/usr/lib/courier-imap/sbin:/usr/lib/courier-imap/bin:/usr/local/sbin:/usr/local/bin:/sbin:/bin:/usr/sbin:/usr/bin:/usr/X11R6/bin:/usr/local/bin:/usr/X11R6/bin:/root/bin:/opt/bin
_SERVER["HTTP_ACCEPT"]    text/html,application/xhtml+xml,application/xml;q=0.9,*/*;q=0.8
_SERVER["HTTP_ACCEPT_ENCODING"]    gzip, deflate
_SERVER["HTTP_ACCEPT_LANGUAGE"]    pl,en-US;q=0.7,en;q=0.3
_SERVER["HTTP_CONNECTION"]    keep-alive
_SERVER["HTTP_COOKIE"]    _jsuid=3195951388

_SERVER["HTTP_USER_AGENT"]    Mozilla/5.0 (Windows NT 6.1; WOW64; rv:39.0) Gecko/20100101 Firefox/39.0

_SERVER["QUERY_STRING"]    no value
_SERVER["REQUEST_URI"]    /info.php
_SERVER["SCRIPT_NAME"]    /info.php
_SERVER["PHP_SELF"]    /info.php
_SERVER["REQUEST_TIME_FLOAT"]    1453633899.299
_SERVER["REQUEST_TIME"]    1453633899
_ENV["PATH"]    /usr/local/bin:/usr/bin:/bin

tried switchign php versions from 5.2 to 5.5 - no improvement

I have also such setting on

disable_functions     system, exec, passthru, popen, escapeshllarg, shell_exec, proc_open, escapeshellcmd, setini
Hosting provider confirmed mod_security on a new server. In a version updated (with different settings) in comparison to the older one.
After installing a fresh instance of GS3.3.7 with no plugins, no fancy urls situation is exactly the same.

[Sun Jan 24 13:31:09 2016] [error] [client] File does not exist: /public_html/403.shtml, referer:
If this is caused mod_security looks like it makes changedata.php inaccessible when strings in POST contain double quotes.
I have never encountered a filter that does this, but it makes sense.
It would be great if you could find out which mod_sec rule it is, they have numbers. And usually some log logs the hits in more detail.

If your host allows you can do some htaccess fu and disable specific rules or all etc.

Maybe enabling entities setting in ckeditor will help, i think it does encoding on them.

And I would create that 403 file to quiet your logs a bit.
NEW: SA Admin Toolbar Plugin | View All My Plugins
- Shawn A aka Tablatronix
My hosting provider "changed one of mod-security" rules and it solved the problem. I'll try to have your questions above answered but at the moment I have no more details. Thanks for your patient assistance Shawn in pointing to the source of the problem. If you have any more questions, I'll try to answer as far as  I have knowledge.
Yeah i would like to create a wiki article on this
NEW: SA Admin Toolbar Plugin | View All My Plugins
- Shawn A aka Tablatronix
(2016-01-25, 05:46:06)shawn_a Wrote: Yeah i would like to create a wiki article on this

I can confirm the Mod_Security app rule blocking the update or creation of any element using double quotes in my particular case as well.   

Content written with a single quote (') can be saved or created.   Content written with a double quote ('') can not and will result in a error message as described by member Ampersand.


You don't have permission to access changedata.php on this server."

My hosting service is   They have an info page that describes the Mod_Seurity error messages and behaviors that indicate this issue.

I will inquire as to the specific edit they will do, and then pass it along to help others in making a request to similar host services using Mod_Security.             
yeah knowing which rule is great
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- Shawn A aka Tablatronix
(2016-04-09, 01:32:21)shawn_a Wrote: yeah knowing which rule is great

I had the same problem at NameCheap.   A asked them for help and they fixed it for me.

The log entry the support tech gave me was:

ModSecurity: Access denied with code 403 (phase 2). String match "\\"" at ARGS_POST:post-content. [file "/var/cpanel/cwaf/rules/32_Apps_OtherApps.conf"] [line "1544"] [id "240710"] [rev "1"] [msg "COMODO WAF: Multiple cross-site scripting (XSS) vulnerabilities in GetSimple CMS before 3.3.6 (CVE-2015-5355)

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