ticket system (Plugin) - Printable Version +- GetSimple Support Forum (http://get-simple.info/forums) +-- Forum: GetSimple (http://get-simple.info/forums/forumdisplay.php?fid=3) +--- Forum: Off Topic (http://get-simple.info/forums/forumdisplay.php?fid=12) +--- Thread: ticket system (Plugin) (/showthread.php?tid=5296) |
ticket system (Plugin) - phpman - 2013-10-19 Hello @all, anyone has an idea what kind of scripts i can use to implement a "customer" suppoet ticket system into get-simple CMS ? I need one which dosn´t need a mySQL database that i can use it with the get simple system too. If possible like a plugin. Hope anyone has a idea . best regards, Harald RE: ticket system (Plugin) - Psychosopher - 2013-10-22 Perhaps you can use Trouble Ticket Express: http://www.troubleticketexpress.com It seems that there is no more development, but the community is still alive. Edi RE: ticket system (Plugin) - phpman - 2013-10-22 Thanx Edi, but i see the the most options of the script require that i purchase any addons. And it the system not longer under development it is not so easy to handle it. But by the way is it possible to modify a existing helpdesk software with database to a non database driven system? I have a script which we can use for testing (php instead of cgi). Currently i don´t know what i must do to make a plugin out of the existing script (it was a script which no longer under development too but a good script in history. Harald RE: ticket system (Plugin) - Psychosopher - 2013-10-24 In this case I would prefer a solution with MySQL instead of one with flat-files. I think it's not so easy to develop something from scratch or rebuild a script using MySQL. Sometimes it's better to use MySQL, sometimes not. Edi RE: ticket system (Plugin) - phpman - 2013-10-24 Edi, mySQL are okay but i like flat file systems too than it is easier for many solutions if i havn´t any chance to make maintenance the page. Did you have any reference for me that i can shown what i can do to switch from mySQL to flatfile / XML store format. Than i can make a plugin for get simple Harald RE: ticket system (Plugin) - datiswous - 2013-10-24 You might find this interesting: The Matrix plugin Documentation basic feedback form example It's probably possible to build something like you want with The Matrix plugin, but you have to find someone who can/will, or do it yourself. RE: ticket system (Plugin) - Kolyok - 2013-10-24 Ive been working on a flat file (using xml for data storage) ticket system plugin (well actually was a separate project but converting into a GS plugin was started but is was held since it was a "working-on-it-in-my-free-time" type project) So based on the same type project one day i might finish it. Unfortunately the majority of open source ticket systems are built with MySql (couldnt find a good flat file one) however these offer really nice features (example: osTicket) RE: ticket system (Plugin) - phpman - 2013-10-26 nice to hear this that you´re working on a plugin. I know osTicket but i don´t have mySQL on the side who the project are customer running. So i can´t use this...... As soon as i have news let me know. |