Hello, hoping you can help with this strange issue.
After updating to the latest version of GS, I'm finding that the graph doesn't load when viewing the HitCount statistics - though everything else appears to work, in terms of counting page views.
When I inspect the page, it tells me there's a 404 for these files:
/plugins/hitcount/js/jquery-ui-1.8.16.custom.min.js
/plugins/hitcount/js/jquery.jqplot.min.js
/plugins/hitcount/js/jqplot.dateAxisRenderer.min.js
/plugins/hitcount/js/jqplot.highlighter.min.js
/plugins/hitcount/css/jquery-ui-1.8.16.custom.css
/plugins/hitcount/css/jquery.jqplot.min.css
They're definitely on the server, in the same place as they were before the update - but I can't even open them individually in the browser, like I can with other js files. Is this a familiar issue? Is it likely to be a permissions issue somewhere?
For example:
domain.com/plugins/i18n_gallery/js/s3Slider.js works but domain.com/plugins/hitcount/js/jqplot.dateAxisRenderer.min.js does not. I assure you, the latter file exists on the server.
If it helps, I'm using Chrome on Mac OS X 10.7.5. I'm going to try some different browsers/computers in case it's a cache issue.
Hope you can help!
Thank you so much.
-------
Update: okay, I think I have found the cause. I have a .htaccess file on the root of my plugins folder that simply says 'Deny from all'. When I comment out this line, everything works perfectly.
I've looked at the contents of GS 3.2.0 and there's no .htaccess file at this location during a fresh install, so I'm going to assume it's a rogue file for now. I've also looked at the download of HitCount and there does not appear to be a .htaccess file needed there either, so I've deleted the rogue file from my server.
If you know better than me (which is likely!), please advise and let me know what the .htaccess should contain.
Thanks again!
After updating to the latest version of GS, I'm finding that the graph doesn't load when viewing the HitCount statistics - though everything else appears to work, in terms of counting page views.
When I inspect the page, it tells me there's a 404 for these files:
/plugins/hitcount/js/jquery-ui-1.8.16.custom.min.js
/plugins/hitcount/js/jquery.jqplot.min.js
/plugins/hitcount/js/jqplot.dateAxisRenderer.min.js
/plugins/hitcount/js/jqplot.highlighter.min.js
/plugins/hitcount/css/jquery-ui-1.8.16.custom.css
/plugins/hitcount/css/jquery.jqplot.min.css
They're definitely on the server, in the same place as they were before the update - but I can't even open them individually in the browser, like I can with other js files. Is this a familiar issue? Is it likely to be a permissions issue somewhere?
For example:
domain.com/plugins/i18n_gallery/js/s3Slider.js works but domain.com/plugins/hitcount/js/jqplot.dateAxisRenderer.min.js does not. I assure you, the latter file exists on the server.
If it helps, I'm using Chrome on Mac OS X 10.7.5. I'm going to try some different browsers/computers in case it's a cache issue.
Hope you can help!
Thank you so much.
-------
Update: okay, I think I have found the cause. I have a .htaccess file on the root of my plugins folder that simply says 'Deny from all'. When I comment out this line, everything works perfectly.
I've looked at the contents of GS 3.2.0 and there's no .htaccess file at this location during a fresh install, so I'm going to assume it's a rogue file for now. I've also looked at the download of HitCount and there does not appear to be a .htaccess file needed there either, so I've deleted the rogue file from my server.
If you know better than me (which is likely!), please advise and let me know what the .htaccess should contain.
Thanks again!