help needed Issue reporting guidelines

[shawn_a]

Can someone volunteer to write up a issue reporting guidelines for help assistance requests?

This is not specifically for bug reporting but for getting help with problems.

My site isn't working! etc.

See
http://get-simple.info/forums/showthread...7#pid34527

For an outline.

Preferably someone that has help desk experience, or one of you guys that always helps out around here.