v3.2.1 "You do not have permission..."

[kaborka]

I've been asked to make some changes to a site using GS version 3.2.1. I have the admin login and can edit pages. But when I click the "Plugin Management" link at the bottom of the page, I get "You Do Not Have Permissions To Access This Page". I would like to add a plugin. Any advice how to resolve?

[shawn_a]

It probably has the multi user plugin enabled and your login is not the super admin.

[kaborka]

That may be the case. On the General Settings page there is a link for "User Management". I click there and get the same permission error.

So, how can we regain control of this website?

[Everyone]

If you have access to FTP on that server and are able to change files, then just open your /data/users/<username>.xml file, change appropriate settings, save and you're done.

[shawn_a]

or edit plugins.xml and turn off the plugin

[kaborka]

Thanks to all for that info. My friend is still trying to track down the original developer, so we may still be able to get the GS admin login. I still don't have a FTP or cPanel login, either. The domain is in my friend's name, so the webhost should help.